“Untrustworthy promotions” usually means the promise and reality don’t line up.
Audit every promotion as one continuous customer journey: the message in your promotion, the product page, the cart, the checkout, and the actual availability must tell the same truthful story.
What should you check first?
Google’s current Misrepresentation policy prohibits offers that are inaccurate, unrealistic, untruthful, missing relevant information, or unavailable. Google’s Promotions policy separately requires promotions to be clear about conditions, restrictions, extra charges, and redemption requirements.
Start with the customer promise. Write down exactly what the promotion claims: discount, price, availability, timing, shipping, minimum spend, exclusions, free gift, or any other benefit.
Then compare that promise against the landing page and checkout. If the shopper discovers a different price, unavailable product, hidden restriction, extra charge, or a condition that was not clearly disclosed, the promotion needs to be corrected before resubmission.
Promotion
What exactly are you promising the shopper?
Landing page
Does the same offer appear with the same terms?
Cart
Does the price or benefit survive add-to-cart?
Checkout
Are conditions and charges still what the shopper expected?
Trust result
Any unexplained mismatch becomes a reason to investigate.
Check the claim from headline to checkout.
Tick a check only after verifying it as a shopper would. This is a self-audit tool, not a guarantee of reinstatement.
Verify the offer itself first, then the product page, cart, checkout, availability and business information.
The promotion is real
The advertised discount or benefit actually exists and can be redeemed.
The conditions are visible
Minimum spend, exclusions, eligible products and other restrictions are clear before checkout.
The sale price matches
Promotion, landing page, feed and cart do not show conflicting prices.
The offer is still available
The deal has not expired and advertised items can actually be ordered.
No hidden checkout surprise
Required fees, conditions or purchase commitments are not concealed until the final step.
Urgency claims are truthful
Any limited-time or limited-availability messaging accurately reflects the real offer.
Business identity is clear
The merchant name, contact information and store identity are real and consistent.
The customer can complete the offer
A real shopper in the target country can redeem the promotion from start to finish.
The headline hides a condition that changes the deal.
The important condition is visible with the promotion.
A shopper is promised a benefit that is no longer obtainable.
Remove or update the promotion across feed, page and campaign surfaces.
Promotion and checkout disagree about what the shopper will pay.
Feed, product page, cart and checkout show compatible pricing.
The message creates pressure that is not supported by the real offer.
Only make scarcity or timing claims you can support.
Fix the offer before you ask Google to look again.
Identify every affected promotion
Use Merchant Center’s Needs attention area and promotion/product reports to find patterns.
Write the shopper promise in plain English
List discount, restrictions, dates, eligible products, availability and any extra requirements.
Compare every step of the purchase
Check promotion → landing page → cart → checkout on desktop and mobile.
Correct or remove misleading offers
Do not leave expired, unavailable or materially inconsistent promotions live.
Resubmit only when the pattern is fixed
Google’s current guidance says automated disapprovals can help reveal patterns across categories, brands or keywords.
Policy first, forum experience second.
Community posts help explain why the query is popular: merchants often describe a broad label and repeated review failures. The actual compliance standard should come from Google’s current documentation.